DCM Agency Support Services Manager

ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

JOB DESCRIPTION:

The Services Support team provides support by working closely with stakeholders across the dynamic European DCM department.This role’s central task is to manage the execution of operational processes across a range of activities in equivalent middle and back-office support functions that facilitate the adequate documenting, booking, funding and monitoring/reconciliation of AD’s products (e.g. disbursing funds across a range of product types).

• Act in manager capacity as an escalation point for [support staff/members of your team]; and work closely with Loan Agency, Onboarding and Payment teams covering European Transactions to manage and communicate deal information and ensure that all members of your team adhere to appropriate workflows.
• Oversee the updating of the loan systems as requested and directed by internal and external parties per the governing documents.
• Oversee accurate and timely processing of deliverables of the team, by utilizing KPI reports and other tools available within the loan system.
• Maintain expert knowledge of all relevant processes and produce a high standard of work.
• Work in a dynamic team environment and participate in strategic initiatives identifying and implementing best practices and operational efficiencies.
• Build effective partnerships with internal teams.
• Identify and develop key leaders in the group, build upon individual strengths and mentor to facilitate success at the next level.
• Recruit, train, and develop knowledgeable teams of professionals.

QUALIFICATIONS:

• Bachelor’s degree in finance, accounting, business or economics or commensurate work experience.
• Ability to independently research and resolve complex problems.
• Ability to collaborate with internal groups and external clients; strong verbal/written communication skills.
• Ability to work well in a team environment, have good organizational skills, strong attention to detail and the ability to prioritise.
• Demonstrate analytical skills, strong working knowledge of fundamental financial/accounting/business concepts and a strong, proactive interest in learning and mastering new concepts.
• Strong Microsoft Excel skills and experience, knowledge or familiarity with performance systems, and other loan research and analysis tools.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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