Payments Manager

We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 5,400 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

YOUR RESPONSIBILITIES:

• To delegate the work assignment, completion, quality, and quantity for payments team;
• Model client focused, professional, accountable behavior;
• Responsible for recruiting, training, coaching team;
• Creating, maintaining and adherence to policies, processes, workflows;
• Responsible for adherence to effective risk management program,policies and adherence to procedure governing the process of establishing and releasing Payments;
• Perform complex research and investigations as it pertains to all payment processing and bank protocols;
• Lead and manage initiatives and projects;
• Use Effective listening skills and professional verbal and written communication to liaise with internal teams, resolve escalations and build relationships with responsive, confident communications and attention to detail;
• Implement best practices for processes, technology use, risk, and industry standards;
• Maintain subject matter expertise on systems, procedures and industry best practices and drive associated procedures and training of team and other internal teams;
• Support Head of Operations, Client Administration, Legal/Compliance, Quality Assurance, Business Unit Heads as needed as is related to managing overall banking relationships, accounts, money movement.

YOUR PROFILE:

• 5+ years of work experience performing payment processing / treasury management preferably in a financial services, high volume, and deadline-driven environment;
• Swift Knowledge essential;
• 2+ years of team management experience;
• Bachelor’s degree in business or similar area;
• Internal or external customer service experience and proven ability to collaborate in a professional manner using strong written and verbal communication skills;
• Direct experience of payment processing related regulations and fraud prevention knowledge; 
• Ability to quickly learn new concepts, and adapt in a fast-paced, dynamic team environment;
• Experience in recruiting, training, coaching and supervising work;
• Strong attention to detail;
• Fluent in spoken and written English;
• Ability to quickly learn new concepts, and adapt in a fast-paced, dynamic team environment;
• Responsive, friendly, professional, proactive communication approach;
• Experience tracking and analyzing metrics around performance and risk and presenting this information in written or verbal format to senior management.

Monthly salary gross: from 3907 Eur

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