Associate I - Investor Services

ABOUT US:

We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 5,100 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.

JOB DESCRIPTION:

• Review investor documentation such as but not limited to subscription agreements, transfer agreements, and redemption agreements and provide comments.
• Maintain all investor documentation and Know Your Customer (KYC) documents on internal drives in an organized fashion.
• Create and maintain investors Customer Relationship Management (CRM) data in systems.
• Aid the team in managing the investor services call line and efficiently direct
• communication to the appropriate departments.
• Communicate to your management any escalations timely.
• Demonstrate the ability to assist in posting documents on CorPro.
• Demonstrate a basic understanding of Know Your Customer (KYC) requirements for various jurisdictions.
• Manage client’s expectations and turnaround times by affectively communicating externally and internally.
• When necessary, providing support to third parties, i.e., Investors, Advisors, Clients, Bankers, etc.
• Attend and complete all assigned trainings.
• Attend and participate in relevant internal and external calls.
• Process and index all pertinent emails accurately and efficiently.
• Show ownership and ability to prioritize tasks, work on multiple assignments, and assigned task are completed in a timely fashion.
• Ensure company policies and procedures are followed and compliant with applicable governance.
• Assist the department in mitigating the risks for errors.

QUALIFICATIONS:

• Associate’s or bachelor’s degree in finance, accounting, business, or economics preferred;
• Basic understanding of loan operations, loan securitization principals, general financial accounting knowledge, and customer service experience;
• Ability to prioritize tasks, independently research and resolve issues, and manage ambiguity;
• Responsive, friendly, professional, highly organized, and superb communication style;
• Proficiency in Microsoft Excel;
• Knowledge or familiarity with Bloomberg, performance systems, and other loan research and analysis tools an advantage;
• Exceptional attention to detail and ability to thrive within a high-volume data-entry environment with both proficiency and accuracy; and
• Demonstrated willingness to work within a deadline-driven environment.

WHAT WE OFFER:

Alter Domus provides a sophisticated, diverse, and global work environment with prominent clients. We will take your ambitions and talents to the next level while giving you the resources and support you need to succeed.

Here are some of the benefits we provide:

• 401(k) savings plan with 100% employer match up to 6%
• Flexible paid time off from 27-35 days paid off per year, depending on your level
• 11 paid holidays
• Paid birthday off
• Generous parental leave for both parents
• Health care coverage for as little as $25 per month
• Flexible Hybrid working environment
• Comprehensive training through our acADemy training program
• Dedicated people manager and coach focused on your career

Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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