Senior Officer - System Implementation & Support

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Your Responsibilities

Implementation & Testing

• Support the end-to-end testing of the data import platform, including user acceptance testing (UAT), regression testing and integration testing with Yardi
• Contribute to the preparation of test scripts, test plans, process maps, standard operating procedures (SOPs) and other implementation documentation
• Develop and maintain data testing frameworks, including sample datasets, expected outputs and reconciliation checklists
• Document and track defects, issues and resolutions, escalating where appropriate to the senior PDT manager or vendor project team
• Support the configuration and setup of the data import platform in line with agreed specifications, liaising with the vendor project team as required
• Work with third-party service providers and business operations team members to understand data formats, submission processes and common data quality issues
• Lead data validation activities during testing, ensure that accounting data ingested via the data import platform is accurately received, mapped and reconciled within Yardi
• Identify, document and escalate data mapping errors, format inconsistencies or reconciliation failures, working with the vendor project team to resolve them
• Review and validate data flows between third-party service providers and Yardi, identifying mapping errors, data quality issues or reconciliation discrepancies
• - Work closely with business operations team members to validate that system functionality meets business requirements and reflects real-world accounting workflows

Go-Live Readiness

• Participate in go-live readiness assessments, cutover planning and parallel run reconciliations
• Support the coordination of UAT sessions with operations users, capturing and acting on structured feedback
• Contribute to sign-off documentation and ensure all outstanding issues are tracked and resolved prior to go-live

Training & Post-Go-Live Support

• - Take an active role in designing and delivering the end-user training programme, including the creation of role-specific training materials, quick reference guides and e-learning content where appropriate
• Coordinate the training schedule in collaboration with the senior PDT manager and operations team leads
• Act as a point of contact for system and data-related queries from users following go-live, triaging and resolving issues where possible and escalating as appropriate
• Maintain and update user guides, FAQs, SOPs and process documentation as the system evolves
• Monitor system performance and data flows post-implementation, escalating issues to the senior PDT manager or vendor as appropriate
• Maintain a log of user queries and system issues, identifying trends and feeding insights back to the senior PDT manager to inform continuous improvement
• Support periodic data quality reviews and reconciliation checks post-implementation
• Support the onboarding of new users and the rollout of system updates or enhancements

Wider PDT Contribution

• Following go-live, contribute to the broader PDT in supporting Yardi and other real asset operations systems
• Contribute to the development of data standards, best practices and documentation frameworks across the team
• Share knowledge and best practice, contributing to a culture of continuous improvement
• Support ad hoc project and operational tasks as directed by the senior PDT manager

Skills, Knowledge & Experience

Essential

• Experience working with real estate accounting or property management systems (experience with Yardi is highly desirable)
• Understanding of real estate or fund accounting concepts, including the flow of financial data between service providers and asset managers
• Strong data analysis skills, with proven experience in data validation, reconciliation or quality assurance in a finance or real estate context
• Experience supporting or participating in system implementations, UAT or technology change programmes
• High proficiency in Excel and/or other data analysis tools, with the ability to build reconciliation templates and analyse large datasets
• Strong analytical and problem-solving skills, with the ability to investigate data discrepancies and trace issues through a system workflow
• Excellent written communication and documentation skills, with experience preparing clear documentation, test scripts, SOPs or user guides
• Confident interpersonal skills and the ability to work effectively within a multi-stakeholder project environment, engaging with a wide range of colleagues from technical vendor teams to non-technical end-users
• Organised, detail-oriented and comfortable managing multiple workstreams simultaneously

Desirable

• Familiarity with data integration/aggregation platforms or concepts
• Experience delivering end-user training or producing structured training materials
• Exposure to third-party property management or accounting data providers (e.g. JLL, CBRE, Savills or similar)
• Understanding of data mapping, ETL processes or API-based integrations at a conceptual level

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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